Most orders are processed within 48 hours. During busy periods, processing may take up to 7 business days. Please note that we operate Monday through Friday only.

Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear after the email is sent.

In most cases, yes — as long as your order hasn’t shipped yet. We may even ship some orders the same day they’re placed, so please contact us as soon as possible if you need to make changes. We’ll do our best to help.

Because stone and wood are natural materials, every piece is unique. Small variations in color, pattern, texture, or shape are completely normal and part of what makes organic jewelry special. You may also notice slight differences between the two plugs in a pair.