Shipping & Contact Information

I. Shipping & Delivery

Rates & Free Shipping

  • Standard Shipping: 4.95 USD (FlatRate), plus1 USD per additional item.
  • FREE SHIPPING: On all orders over $35 USD.
  • Express Shipping: DHL (~40USD)orEMS( 40USD)orEMS( 25 USD).
  • Carriers: We primarily use YunExpress for its reliability.

Delivery & Processing Time

  • Standard Delivery: 7 – 23 business days.
  • Express Delivery: 3 – 7 business days.
  • Processing Time: Standard items ship in 1-3 business days. Custom-carved orders require extra time for handcrafted production.

II. Security & Protection

Delivery Security (Warm Tips)

  • Please provide a secure address. We are not responsible for loss or theft once the carrier marks the package as “Delivered.”
  • Arrival Inspection: Please inspect your parcel upon arrival. If it appears damaged or tampered with, take photos, refuse the parcel, and contact us immediately.

Customs & Import Duties

  • Any import duties or local taxes are the buyer’s responsibility per your country’s regulations.
  • Please double-check your shipping info. Any additional shipping costs due to an incorrect address or phone number will be charged to the buyer.

III. Contact Us

Customer Support

  • Email: info@auralithplug.com
  • WhatsApp: +86 158 8892 6091
  • Business Hours: Mon – Sat, 9:00 AM – 6:00 PM (GMT+8)

Office & Workshop

  • Company: Shantou Bitefu Jewelry Co., Ltd.
  • Address: 7/F, Huatong Building 2, Jixiang Industrial Zone, Xingmian St, Zhuchi Rd, Longhu District, Shantou, Guangdong, 515000, China

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