Standard Shipping: 4.95 USD (FlatRate), plus1 USD per additional item.
FREE SHIPPING: On all orders over $35 USD.
Express Shipping: DHL (~40USD)orEMS( 25 USD).
Carriers: We primarily use YunExpress for its reliability.
Delivery & Processing Time
Standard Delivery: 7 – 23 business days.
Express Delivery: 3 – 7 business days.
Processing Time: Standard items ship in 1-3 business days. Custom-carved orders require extra time for handcrafted production.
II. Security & Protection
Delivery Security (Warm Tips)
Please provide a secure address. We are not responsible for loss or theft once the carrier marks the package as “Delivered.”
Arrival Inspection: Please inspect your parcel upon arrival. If it appears damaged or tampered with, take photos, refuse the parcel, and contact us immediately.
Customs & Import Duties
Any import duties or local taxes are the buyer’s responsibility per your country’s regulations.
Please double-check your shipping info. Any additional shipping costs due to an incorrect address or phone number will be charged to the buyer.
III. Contact Us
Customer Support
Email: info@auralithplug.com
WhatsApp: +86 158 8892 6091
Business Hours: Mon – Sat, 9:00 AM – 6:00 PM (GMT+8)
Office & Workshop
Company: Shantou Bitefu Jewelry Co., Ltd.
Address: 7/F, Huatong Building 2, Jixiang Industrial Zone, Xingmian St, Zhuchi Rd, Longhu District, Shantou, Guangdong, 515000, China
